Security
Security and data handling
Delivery files contain customer names and addresses. AIRO is designed to minimize who and what touches that data.
Controls
Encryption in transit
All traffic between your browser, your AI assistant and the platform uses HTTPS.
Encrypted backups
Database backups are encrypted and stored off-server.
Role-based access
Users get only the permissions their role needs, and data is isolated per company.
Audit logs
Critical actions such as imports, optimizations, exports and access changes are recorded.
Configurable file retention
Choose how long uploaded files and results are kept.
No AI training on customer files
Customer files are processed by the optimization engine, not used as LLM training data.
How AI assistants and customer files interact
- The full contents of your uploaded file are never sent to an LLM.
- Validation and optimization run in deterministic backend services, not inside a language model.
- AI assistants only receive summaries, KPIs and links returned by authenticated, scoped tools.
- Every assistant action is authenticated, rate limited, logged and idempotent.
Security FAQ
Is my customer address data used to train AI models?
No. Customer files are processed by the AIRO optimization engine, not used as training data. The full contents of your uploaded file are never sent to an LLM. When you use an AI assistant, it only receives summaries and results returned by the platform's tools.
What is MCP?
MCP (Model Context Protocol) is an open standard that lets AI assistants call external tools securely. In AIRO, MCP exposes actions like "validate import" and "optimize routes" to Claude or ChatGPT. The assistant is the interface; the AIRO backend does the work.
Does AIRO work with Claude?
Yes. AIRO is designed to connect to Claude through MCP (Model Context Protocol). Once connected, you can ask Claude to validate an import, launch an optimization, compare scenarios or export driver sheets. Claude calls the AIRO engine, which performs the optimization.
Questions about data handling?
Join the waitlist or request a demo and we will walk you through it.