FAQ
Frequently asked questions
Everything people ask about AIRO, route optimization from spreadsheets and the AI connector.
What is AIRO?
AIRO is an AI-native route optimization platform for small fleets. You upload a spreadsheet of orders and vehicles, the platform validates the data, a deterministic optimization engine builds the routes, and you export driver-ready files. You can do all of it in the browser or through an AI assistant such as Claude or ChatGPT.
Can I optimize routes from an Excel file?
Yes. AIRO is built around the spreadsheet you already use. Upload an Excel (.xlsx) or CSV file with your orders and vehicles, map your columns, fix any validation issues, and run the optimization. You do not need to reformat your file into a rigid template.
Does AIRO work with Claude?
Yes. AIRO is designed to connect to Claude through MCP (Model Context Protocol). Once connected, you can ask Claude to validate an import, launch an optimization, compare scenarios or export driver sheets. Claude calls the AIRO engine, which performs the optimization.
Does AIRO work with ChatGPT?
AIRO is built on MCP, an open standard that ChatGPT and other AI clients are adopting. Availability of MCP connectors inside ChatGPT depends on your OpenAI plan and OpenAI's current rollout. The full browser portal works regardless of which assistant you use.
What is MCP?
MCP (Model Context Protocol) is an open standard that lets AI assistants call external tools securely. In AIRO, MCP exposes actions like "validate import" and "optimize routes" to Claude or ChatGPT. The assistant is the interface; the AIRO backend does the work.
Do I need a TMS to use AIRO?
No. AIRO is not a TMS and does not require one. There is no dispatch system to implement. You start with the spreadsheet you already have and export files your drivers can use.
Can AIRO handle time windows?
Yes. Time windows are a core constraint in the optimization engine. You provide an earliest and latest arrival per stop, and the engine plans routes that respect them. Stops that cannot be served within their window are reported as unassigned, with the reason, instead of being silently dropped.
Can AIRO optimize multiple vehicles?
Yes. The engine plans multiple vehicles from a single depot, respecting each vehicle's capacity, and balances the work across the fleet. Multi-depot routing is on the roadmap and is not part of the first release.
What happens if an address cannot be geocoded?
Addresses are checked before optimization. If one cannot be located, it is flagged with a specific message (for example, a missing postal code or an ambiguous street), and you can correct it, replace it, or exclude the row. Nothing is optimized with an unresolved address unless you choose to exclude it.
Can I export routes for drivers?
Yes. You can export Excel or CSV files with one sheet or file per vehicle, including stop order, addresses, planned arrival times and optional map links and driver instructions.
Is my customer address data used to train AI models?
No. Customer files are processed by the AIRO optimization engine, not used as training data. The full contents of your uploaded file are never sent to an LLM. When you use an AI assistant, it only receives summaries and results returned by the platform's tools.
What file formats are supported?
Excel (.xlsx) and CSV files. Column mapping lets you match your own headers to the fields the platform needs, such as address, demand, service time and time windows.
How is AIRO priced?
Pricing is based on operational usage (orders optimized, vehicles planned and scenarios executed) with included monthly allowances per plan. It is never based on AI tokens. Pricing is coming soon; join the waitlist to be notified when billing goes live.
Is AIRO available in French?
The product launches in English for the United States and Canada. French is planned for a later release, and the platform is built so the interface and content can be translated.